Refund & Returns Policy

At GRÜEZI, we take great pride in the quality and freshness of our products. As our coffee, matcha, and other food and beverage items are perishable goods, all sales are final and we are unable to accept returns or offer refunds.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.

Please include:

• Your order number

• A brief description of the issue

• Photos of the damaged or incorrect item(s)

You can reach us at:

Email: Info@gruezicoffee.com

Our customer service team will review each case individually and work with you to find an appropriate resolution, which may include a replacement or store credit where applicable.

Thank you for your understanding and for supporting GRÜEZI.