Shipping policy
Shipping Policy
At GRÜEZI, every order is prepared with care to ensure the highest quality and freshness.
Order Preparation
Our coffee is roasted, packed, and shipped with freshness in mind. Because we prepare our products in small batches, orders may take up to one week to be delivered.
This allows us to ensure your coffee is freshly roasted, properly packed, and ready to enjoy when it arrives.
Shipping Times
Estimated delivery time: up to 7 business days from the date your order is placed.
Please note that delivery times may vary depending on order volume, public holidays, courier delays, or circumstances outside of our control.
Shipping Confirmation
Once your order has been shipped, you will receive a confirmation email with your shipping details, where available.
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please contact us as soon as possible at:
Please include your order number, a brief description of the issue, and photos of the damaged or incorrect item.
Our customer service team will review each case individually.
Contact
For any shipping questions, please contact us at: